Customer service

Customer Service

For us, service is not just a word or a department in a company. For us, service means continuing the path we have started with our customers.

REDEX Group offers the possibility to support all customers in Europe as quickly as possible due to its geographically favorable orientation with manufacturing and development locations in France, Germany and Slovakia.

With the additional locations in the USA and also in Asia, we also offer overseas customers local service and advice for customer enquiries.

Full commissioning service is available worldwide through the engineering team used to travel over Europe, Americas, and Asia.

ln addition, REDEX Group service centers are ideal places for training on its high precision rolling mill equipments like daily settings, use and maintenance.

“Commitment to quality and reliability” – is not an empty phrase for the Rolling Mill Division of REDEX Group.

We are convinced that quality has its origin in the minds of our employees. That is why we see it as one of our most important tasks to raise quality awareness in our house.

We work systematically on improving the qualifications of our skilled workers. In order to create an optimal basis, our employees are trained from the beginning of their employment.

The extraordinarily high-quality level of our products and the feedback from our customers is the best proof of this. 

After Sales and service does not mean just selling spare parts after a new project is installed. We take care for the whole lifetime of the existing machines. Have a look into our wide range of services we can offer.

Revamping & Retrofits

Revamping & Retrofits

REDEX Group is in position to offer several levels of revamping of machines.

See More

Spare & Wear Parts

Spare & Wear Parts

The availability of these parts is a fundamental requirement for the long-term use of machines.

See More

Maintenance & Inspection

Maintenance & Inspection

For REDEX Group products, there is a precise plan of what needs to be done at what times to ensure lifelong reliability of the equipment.

See More

Consulting & Expertise

Consulting & Expertise

Specialists from different departments are able to make accurate diagnoses of your machines.

See More

Training

Training

It is essential for us that the future machine operators can handle the machines and all matters concerning the system independently.

See More

Repair Service

Repair Service

Regardless of warranty periods, REDEX Group customers can rely on the appropriate support in the event of non-functioning components.

See More

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. 

OUR BUSINESS UNITS

OUR Company

Contact us

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. 

Business Units

OUR Company

Contact Redex Group